გაყიდვების მენეჯერი
Sales Manager
The Sales Manager will be responsible for the daily management of digital channels and Inbox for both B2C and B2B directions. Their main task is to provide timely, comprehensive, and sales-oriented responses to messages and comments received on social networks (Facebook, Instagram, TikTok) to convert digital interest into actual sales.
Within the scope of working with the business segment, they will ensure the identification of potential B2B clients, market research, and establishing initial contact (cold calls and emails), prepare individual commercial offers and presentations, organize meetings, participate in negotiations, and conclude long-term contracts. After the sale is completed, they will coordinate the logistics process with the office manager for invoice preparation, issuance of waybills (RS.ge), and delivery of the order. They will also report to management on sales dynamics and ensure feedback with the marketing team to assess the effectiveness of advertising campaigns.
Responsibilities:
- 1. Daily management of digital channels and Inbox (B2C & B2B):
- Operational processing of Inbox: Providing timely, comprehensive, and sales-oriented responses to all messages and comments received on social networks (Facebook, Instagram, TikTok).
- Customer conversion: Turning digital interest into actual sales - providing detailed product/service presentations in correspondence or transferring the customer to a phone call.
- 2. B2B direction (working with business clients):
- Partner search: Actively searching for potential B2B clients (companies, organizations), conducting market research, and establishing initial contact with them (cold calls/emails).
- Commercial offers: Preparing specific, individual commercial offers and presentations for the business segment.
- Negotiations and meetings: Organizing meetings with B2B partners, agreeing on terms, and concluding long-term contracts in agreement with management.
- 3. Customer relations and process administration:
- B2C and B2B customer base management: Accurate recording of customer data, order history, and current negotiation statuses.
- Logistics chain coordination: Close communication with the office manager immediately after the sale is completed to ensure timely invoice preparation, issuance of waybills (RS.ge), and order delivery.
- Maintaining loyalty: Constant communication with existing clients, receiving feedback, and stimulating repeat sales (Upselling).
- 4. Reporting and analytics:
- Synchronization with marketing: Continuous feedback with the social media strategist – providing information on which advertising campaigns bring in the most purchasing clients (not just those interested in price).
- Plan execution and reporting: Fulfilling the monthly sales plan and submitting a report to management on sales dynamics.
Advantages:
- High quality of communication;
- Results-oriented and focused on fulfilling the monthly sales plan;
- Organizational skills and attention to detail;
- Sense of responsibility and timely fulfillment of obligations;
- Proactiveness and ability to work on own initiative;
- Teamwork skills for coordination with marketing and administration teams;
- Emotional stability and composure in difficult communications;
- Customer-oriented approach.
