უფროსი სისტემების ანალიტიკოსი / პლატფორმის არქიტექტორი
Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems — orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving.Acclaim is seeking a Senior Systems Analyst / Platform Architect
About the role
You'll be the person who owns how our platform's pieces talk to each other. Most of our service contracts will pass through you. This is a hybrid role: roughly two-thirds deep systems analysis, one-third software architecture. You won't just capture what the system should do; you'll decide it, write it down so clearly that nobody has to guess, and stand behind those decisions.
Requirements
Core requirements
- Strong systems analysis background with real architecture chops. You design service boundaries and integration patterns, not just describe them.
- Hands-on experience with gRPC, including bidirectional streaming. You've designed and evolved streaming contracts, not only request/response ones, and understand the failure modes that come with long-lived streams.
- Hands-on experience with OpenAPI / REST. You can model clean, well-versioned HTTP contracts and know when REST is the right tool versus when it isn't.
- A track record of specs engineers actually want to work from. Sequence diagrams, corner cases, explicit failure handling, clear acceptance criteria.
- Sound judgment under ambiguity. The confidence to make and defend decisions, and the discipline to know where rigor pays off and where it slows everyone down.
- Excellent written and verbal communication. You make complex systems easy to understand for engineers, product, and stakeholders.
- You use AI in your day-to-day work. Not as a novelty — as a routine part of how you research, draft, reason, and move faster. This one isn't optional.
- Comfort with contract evolution. Versioning, backward and forward compatibility, and managing breaking changes across multiple consuming teams.
- Solid grasp of distributed and event-driven systems. You reason comfortably about asynchronous messaging, ordering, retries, and eventual consistency.
Nice to have
- Experience with audio / sound streaming.
- Experience with telephony (SIP, real-time voice).
- Experience with AI platforms, chatbots, or LLM-based products.
Our tech stack
You should be comfortable reasoning about systems built on:
- APIs & contracts: gRPC, Protocol Buffers, OpenAPI
- Real-time & transport: WebSockets, SIP
- Messaging: Kafka
- Data: PostgreSQL
- Infrastructure: Kubernetes
Responsibilities
- Own our platform contracts. Be the primary author and steward of our gRPC/protobuf and OpenAPI definitions — the source of truth that teams build against.
- Produce crystal-clear, end-to-end feature specifications. Sequence diagrams, explicit corner-case handling, failure modes — the kind of documentation where there's nothing left to interpret.
- Make the call, don't just record it. We're looking for someone who proposes solutions, weighs trade-offs, and acts as the final arbiter on contract and integration decisions — not someone who only documents what others suggest.
- Own the consequences. You understand that a bad contract decision ripples across teams and time, and you take that responsibility seriously.
- Move fast without being a bottleneck. You know where rigor pays off and where it doesn't, and you keep the rest of the org unblocked.
- Communicate with precision. Explain decisions concisely and clearly — in writing and out loud — to engineers, product, and stakeholders alike.
What we offer
- Cutting-edge tech stack: Speech Technologies, NLP, Generative AI (LLMs, diffusion models), voice-first agentic architecture with privacy-first and on-premises deployment
- High engineering bar and real ownership — the team cares about what actually works in production, not what looks good in a demo, and you'll see the impact of your work directly
- Fast career progression — a senior-heavy team and a high volume of real problems means you grow faster than you would anywhere else
- Startup pace with enterprise stability — real clients, real revenue, no bureaucracy
- Fully remote across Europe
- 21 vacation days + public holidays + 5 sick days
- Private English lessons via Preply
