გერმანულ და ინგლისურენოვანი კლიენტთა ოპერაციების ექსპერტი - ტურისტული ინდუსტრია
TP Georgia is seeking a German and English Speaking Operations Customer Expert - Booking.com
TP Georgia - formerly Majorel
With the acquisition of Majorel by TP, we can now offer even more exceptional services in more locations worldwide than ever before.
TP is the global market leader in digital business process outsourcing. With 500,000 employees worldwide, we provide unique customer service and satisfied end customers in over 170 markets. We answer customer enquiries in more than 300 languages for our renowned clients from all industries.
TP is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Since 2016, TP has been active in the Georgian market, represented under the name Majorel Georgia until 2024. Today, we employ nearly 2,500 people across four offices in Tbilisi and Kutaisi. We work with 12 international business clients from various industries such as e-commerce, travel, social media, transportation, automotive, and technology.
At TP Georgia, our core value is corporate responsibility and employee well-being. We are proud to be certified as a Great Place to Work and honored to be nominated as the Most Responsible Employer of the Year 2023.
Are you a fluent German speaker, with great communication skills in English? Join our German & English Speaking Operations Customer Experts team in Georgia.
As a Booking.com Operations Customer Expert, you will be able to assist customers with booking travel plans, answer inquiries and guide them through their dream destinations. You will serve as a vital link between our company and our valued customers, contributing to our overall reputation and success.
Within this role, you will be responsible for undertaking the following tasks:
Responsibilities
- Processing of telephone and written customer inquiries (inbound)
- Comprehensive advice and clarification of customer queries
- Maintenance of customer and transaction data
Requirements
- Advanced proficiency in both spoken and written German, at a minimum level of C1
- A minimum proficiency of B2-level in English
- High customer and service orientation
- Capable of effectively communicating with diverse customer profiles
- Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer & Excellent typing skills
- Creative mindset and a collaborative team spirit
- Preparedness to work in shifts, on weekends and public holidays
- Previous experience in the similar position will be valued
We Offer You:
- Gross salary of 2600 + performance bonuses and paid trainings
- A sign - on bonus 2000 GEL (Gross)
- A workplace that runs on trust, empowerment, and feedback
- Progression to the senior Operations Customer Expert role after completion of 6 months' probation
- Premium health insurance for you and your family members
- Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
- Mentoring, personal and professional development opportunities
- Late shift transportation
- Best career development opportunities in an international company
- Referral bonus-Bring your friends and receive great bonuses!
- Centrally located, modern offices, game zones, and relaxation areas.
Location: Georgia
Schedule: Shift work, including weekends and public holidays
Benefits:
- Gross salary of 2600 + performance bonuses and paid trainings
- 2000 GEL (Gross) sign-on bonus
- Premium health insurance for you and your family
- Diverse sports and health offerings
- Mentoring and development opportunities
- Late shift transportation
- Career development in an international company
- Referral bonuses
- Modern offices with game zones and relaxation areas
Additional Benefits (Georgia):
- Health insurance
