ფრონტ ოფისის მიმღები — სასტუმრო თეორია

Theory Hotel and Dining - new designer hotel and fine dining restaurant in Tbilisi’s heart – Freedom Square.

We are looking for a suitable candidate for the position of Front Office Receptionist. The candidates we are looking for should have good cooperation and communication skills and should be extremely customer oriented.

Department: Front Office

Reports to: Front Office and Administration Head

Main responsibilities:

• Welcoming guests and checking their details against their bookings
• Allocating rooms and issues appropriate keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets, arranging travel and providing information about local amenities and attractions
• Handling incoming guest room reservations
• Ensuring all guests establishing credit upon check-in
• Handling difficult situations effectively
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits
• Demonstrating teamwork by co-operating and assisting colleagues as needed

Knowledge, skills, abilities:

• Fluent Georgian, English, Russian
• Organized, punctual, self-motivated
• Team spirit
• Positive attitude and attentive to details
• Working experience in similar position will be considered as a plus

We offer: competitive salary, health insurance, and having the great opportunity for personal and professional development and working with a great team.