We`re looking for a Customer Support Manager who brings a mix of drive, sharp thinking, and hands-on experience in customer support operations. You`re someone who`s always looking to improve, drive meaningful change, and create exceptional support experiences. You enjoy solving problems with a data-driven mindset and making decisions based on insight, not instinct. If you thrive in a fast-paced environment and love working with a big, collaborative team, this role is definitely for you.
Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.
About us
Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 50+ countries. We`re a global team of more than 100 nationalities joined on a common mission - to make cities for people, not cars. And we need you to make it happen!
About the role:
As a Customer Support Manager, you will be responsible for leading day-to-day support operations, optimizing workflows, and driving performance across our team of support specialists. You`ll ensure the delivery of excellent service to customers, partner couriers, and partner restaurants - while fostering a high-performing, collaborative, and healthy team culture.
You`ll work closely with internal teams to identify operational pain points, scale support processes, and implement data-driven improvements. Mostly, you`ll focus on developing the team`s capabilities, improving KPI results, and helping us deliver faster, smarter, and more human support experiences.
Monthly gross salary: 3, 455 GEL + biannual performance-based bonuses
Probation period: 6 months
Hybrid work opportunity: Option to work remotely 1 day per week
Main tasks and responsibilities:
** Guide and support the Customer Support team to consistently deliver excellent service across all user groups.
** Monitor performance metrics and request patterns to improve workflows, shift schedules, and team capacity.
** Implement new tools, procedures, and internal documentation based on operational needs and team feedback.
** Collaborate with the Team Lead and cross-functional teams to align support operations with broader business objectives.
** Foster a collaborative and growth-oriented team environment while using customer feedback to improve support quality and team focus.
** Drive and oversee strategic support initiatives, using data insights to improve processes, automation, and long-term efficiency.
About you:
** You have at least 1 year of experience in a managerial role within customer support or operations, in a fast-paced team.
** You are fluent in Georgian and English, with full professional proficiency
** You`re comfortable using data and performance metrics to make decisions and identify improvement areas.
** You`re proactive and hands-on - you don`t just spot problems, you solve them.
** You know how to build a positive, feedback-driven team culture that encourages growth and accountability.
** You enjoy working cross-functionally and thrive when collaborating with Operations, Marketing, Account Management, and other internal teams.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don`t tick every box, please consider applying! To increase your chances of being called for an interview, we recommend using Harvard MCS Resume Template (Bullet Points). This format helps highlight the key skills and experiences we`re looking for!
Why you`ll love it here:
** Play a direct role in shaping the future of food delivery
** Work with some of the smartest people in the world in fast-moving, autonomous teams
** Accelerate your career with unique growth opportunities
** Take advantage of free delivery in the Bolt Food application
** Enjoy fresh fruits in the office
** Take care of your physical and mental health with wellness perks
** Participate in various team events to connect with your colleagues
** Some perks may vary depending on your location.
Apply now and join us: https://grnh.se/wcgj98432us