ჩატის მხარდაჭერის წარმომადგენელი — Onevision Marketing Consulting

Onevision Marketing Consulting is seeking a Chat Support Representative to provide excellent customer service through live chat and messaging platforms. The ideal candidate is a strong communicator, detail-oriented, and able to handle multiple conversations while maintaining a professional and friendly approach.

• Respond to customer inquiries via live chat, email, and messaging platforms.
• Assist customers with account-related questions, product information, and troubleshooting.
• Resolve customer concerns efficiently while maintaining high satisfaction levels.
• Follow company guidelines, scripts, and communication standards.
• Escalate complex issues to the appropriate department when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Meet response time, quality, and productivity targets.
• Stay updated on company products, services, and policies.

• Excellent written English communication skills.
• Previous customer service or chat support experience is preferred.
• Strong multitasking and problem-solving abilities.
• Ability to work independently and manage time effectively.
• Proficient with computers, online tools, and customer support platforms.
• Reliable internet connection and suitable remote work environment.

• Experience using CRM or helpdesk software.
• Familiarity with live chat platforms and customer support tools.
• Experience working in a remote environment.

• Remote work opportunity.
• Competitive compensation.
• Training and career growth opportunities.
• Supportive team environment.

• Bonuses and incentives.