ადმინისტრატორი- გუდაური — სასტუმრო მარკო პოლო გუდაური

Marco Polo Hotel Gudauri is a historic hotel built in 1988 that played a crucial role in the development of Gudauri as a ski resort.
The 123-room hotel operates year-round and also includes three high-category chalets. Marco Polo Hotel Gudauri houses the restaurant "Soliko", lobby and lounge bars, a SPA center with saunas and an indoor pool, as well as indoor and outdoor padel courts. The hotel also features an entertainment zone with bowling, which is unique in the region.
Marco Polo Hotel Gudauri is announcing an Administrator vacancy.

Conditions:

• Reporting to: Front Office Manager
• Workplace: Gudauri, Kazbegi Municipality (accommodation, meals, and health insurance are provided by the company)
• Workload and Schedule: Full-time, 4 working days and 4 days off, rotating
• Salary: 1300 GEL

Responsibilities:

• Polite, pleasant, and effective communication with hotel staff and guests.
• Managing the process of receiving and accommodating guests at the hotel, in accordance with established standards.
• Full management of guest check-in and check-out procedures, in accordance with hotel standards and electronic systems.
• Providing information to interested parties about hotel rooms, services, their prices, and availability, and finding and providing other relevant information if necessary.
• Receiving and effectively managing guest complaints.
• Managing incoming reservations, calls, letters, emails, and other types of correspondence.
• Collecting/processing guest registration cards, keys, and other necessary inventory/data.
• Full management/execution of shift start and end procedures (including shift handover and sharing information with representatives of other departments).
• Managing the financial settlement process with hotel guests, in accordance with established standards.
• Establishing effective communication with representatives of other hotel departments.
• Effectively offering hotel services and spaces to guests and interested parties.
• Receiving guest feedback to improve their experience.
• Initiating improvement matters with the direct supervisor.

What we expect from you:

• Experience working in a similar position and with the Opera system will be considered an advantage.
• Knowledge of English (knowledge of additional foreign languages will be considered an advantage).
• Knowledge of computer and office programs.
• Responsibility, teamwork skills.
• Effective communication skills.

What we offer:

• Employee meals and accommodation.
• Competitive remuneration.
• Dynamic and diverse work environment in a development-oriented team.
• Opportunities for professional growth.
• High-standard kitchen and technical resources.
• Additional discounts at hotels and catering establishments within the company.