ადამიანური რესურსების მართვის სამსახურის მენეჯერი — ამბასადორი ბათუმი

Ambassadori Batumi is announcing a vacancy for the position of Human Resources Management Service Manager.

The Human Resources Management Service Manager is responsible for planning, implementing, and controlling the company's human resources policy; managing the processes of personnel selection, hiring, adaptation, personnel administration, labor relations, discipline, training, and development; as well as ensuring compliance with labor legislation, company internal regulations, and hospitality service standards.

Main Responsibilities:

• Planning and Implementation of Human Resources Management Strategy
  • Developing and implementing a human resources management strategy consistent with the company's business goals;
  • Planning human resources policy considering the operational needs of the hotel/restaurant;
  • Collaborating with management to determine personnel quantity, structure, workload, and staffing needs;
  • Planning workforce considering seasonality, peak loads, and service standards.
• Personnel Selection, Hiring, and Staffing
  • Planning, announcing vacancies, and managing the candidate search process;
  • Organizing the selection process: reviewing resumes, scheduling interviews, evaluating candidates, and preparing recommendations;
  • Assessing candidate suitability in collaboration with department heads;
  • Managing mass hiring processes during seasonal or pre-opening periods;
  • Ensuring the preparation of employment contracts, offers, and employment-related documents.
• Employee Adaptation and Integration into Work
  • Organizing the process of receiving and adapting new employees;
  • Ensuring necessary documentation, instructions, and introductory meetings before starting work;
  • Introducing new employees to company internal regulations, service standards, code of conduct, and labor safety requirements;
  • Monitoring the probation period and collecting relevant feedback from department heads.
• Labor Relations and Documentation Management
  • Preparing/controlling employment contracts, amendment agreements, orders, applications, and other personnel documents;
  • Maintaining employee personal files and monitoring the completeness of documentation;
  • Controlling employee work schedules, leaves, absences, overtime work, and other personnel data;
  • Legally managing the processes of initiating, changing, and terminating labor relations;
  • Ensuring compliance with labor legislation and company internal rules.
• Coordination of Payroll and Personnel Administration Processes
  • Collecting, verifying payroll information, and providing it to relevant departments;
  • Controlling data on working hours, shifts, bonuses, allowances, absences, and leaves;
  • Ensuring the accuracy of payroll statements in cooperation with responsible persons;
  • Timely reflecting changes in employee status, position, remuneration, and working conditions in documentation.
• Control of Labor Discipline and Internal Regulations
  • Monitoring the compliance with company internal regulations, code of conduct, and disciplinary policy;
  • Initiating and documenting relevant procedures in case of violations;
  • Reviewing disciplinary matters objectively, fairly, and in accordance with legislation;
  • Consulting employees and management on internal rules, rights, and obligations.
• Management of Employee Relations and Conflict Prevention
  • Reviewing employee complaints, requests, and issues related to the work environment;
  • Preventing and mediating conflicts between employees and management;
  • Promoting a fair, professional, and ethical work environment;
  • Supporting department heads in making difficult people-related decisions.
• Organization of Training and Development Processes
  • Identifying employee training and development needs;
  • Planning training related to service standards, guest communication, labor safety, and internal procedures;
  • Organizing orientation training for new employees;
  • Developing employee professional development plans in collaboration with department heads;
  • Evaluating training effectiveness and analyzing results.
• Support for Service Quality and Organizational Culture
  • Promoting the formation of a work culture oriented towards hospitality standards;
  • Participating in the development of employee conduct, communication, and service standards;
  • Strengthening teamwork, responsibility, and guest-oriented approaches;
  • Planning initiatives to enhance employee engagement and motivation.
• Performance Appraisal, Feedback, and Performance Management Processes
  • Participating in the implementation of an employee work performance appraisal system;
  • Supporting managers in employee appraisal, providing feedback, and identifying development needs;
  • Coordinating probation period, seasonal appraisals, and annual appraisal processes;
  • Supporting the development of improvement plans in cases of low performance.
• Support for Labor Safety and Compliance
  • Collaborating with the labor safety specialist/responsible person to ensure a safe working environment;
  • Controlling employee labor safety instructions, medical examinations, or other mandatory procedures in accordance with company rules;
  • Transmitting information about workplace risks, violations, and incidents to relevant parties;
  • Informing employees about basic labor safety requirements.
• Coordination of Foreign Employee and Migration-Related Processes
  • Collecting and controlling documentation related to the employment of foreign employees;
  • Coordinating work permits, visas, registration, and other administrative processes with relevant parties/organizations;
  • Facilitating the adaptation and integration of foreign employees into the work environment;
  • Monitoring compliance with relevant legal and administrative requirements.
• Reporting and Analysis of Human Resources Data
  • Preparing and analyzing key human resources indicators;
  • Preparing reports on employee numbers, turnover, vacancies, leaves, absences, disciplinary issues, and training;
  • Providing regular information on the personnel situation to management;
  • Preparing recommendations for improving human resources processes based on data.
• Cooperation with Department Heads
  • Constant communication with hotel/restaurant department heads to determine staffing needs;
  • Consulting managers on issues related to labor relations, discipline, appraisal, motivation, and team management;
  • Analyzing operational problems from a human resources perspective and offering appropriate solutions;
  • Supporting managers in implementing fair and consistent management practices.
• Participation in Pre-Opening Processes (if necessary)
  • Developing a staffing plan during the pre-opening period of a hotel or restaurant;
  • Determining positions, quantities, job descriptions, and hiring timelines by department;
  • Organizing mass selection, training, adaptation, and documentation processes;
  • Preparing service standards, internal regulations, work schedules, and basic human resources procedures before opening.

Competencies:

• Knowledge of labor legislation;
• Knowledge of the specifics of the hospitality industry;
• Experience in personnel selection and mass hiring;
• Ability to maintain personnel documentation;
• Conflict management and mediation skills;
• Organizational skills and attention to detail;
• Effective communication with management and departments;
• Maintaining confidentiality;
• Analytical thinking and reporting skills;
• Orientation towards service quality and employee engagement.

Benefits:

• Health insurance
• Corporate mobile package
• Transportation provision
• Parking space provision
• Free meals
• Coffee / Fruits / Snacks