Full description

Job Title: Sales / Appointment Setter

Position type: Part-Time

Work hours: 4:00 PM – 8:00 PM Eastern Time (EDT)

Work days: Monday – Friday

Salary: $5 – $6 per hour depending on experience

Job code: SConde-Utopia

Workplace: Remote

Preferred Candidate Location: Philippines

Scope of Work/Responsibilities

The company is a service-based clinic that receives inbound inquiries from marketing channels and referrals. The team is looking for a sales-oriented Virtual Assistant who can convert incoming leads into scheduled consultations and secure deposits for appointments.

This role is primarily sales-focused and requires strong communication skills, consistent follow-up, and confidence in closing appointments and asking for deposits.

Key Responsibilities

  • Respond quickly to incoming leads from the clinic’s marketing channels and internal referrals.
  • Contact prospective clients via phone, text, or email to introduce services and answer initial questions.
  • Provide clear, friendly information about the clinic’s services and consultation process.
  • Schedule consultations using the clinic’s booking system.
  • Encourage leads to commit to their appointment by collecting the required deposit during booking.
  • Maintain consistent follow-up with leads who have not yet scheduled.
  • Keep organized records of lead interactions and appointment outcomes.
  • Communicate regularly with the clinic owner regarding lead activity, appointments scheduled, and deposits collected.

Provide simple performance updates such as:

  • Number of leads contacted
  • Speed of response to new leads
  • Appointments booked
  • Deposits collected

Tools Used

  • Mangomint (Salon & Spa booking system)
  • Phone and messaging apps
  • CRM and communication tools such as: Slack, Salesforce, WhatsApp, & Skype
  • Nextive phone system (a plus but not required)

Requirements

  • Friendly, proactive, and professional communication skills
  • Strong sales and closing ability
  • Comfortable asking for payment and securing deposits
  • Strong phone communication skills
  • Ability to follow up with leads consistently
  • Highly organized and able to track multiple leads and appointments
  • Ability to maintain clear communication with the client
  • Sales-oriented personality confident in moving leads toward booking

Must-Haves

  • Must be comfortable speaking with clients on the phone
  • Must have sales or closing experience
  • Must be able to follow up with leads consistently
  • Must be organized and communicative
  • Must focus primarily on sales and appointment booking tasks

Performance Metrics

Success in this role will be measured by:

  • Number of leads contacted
  • Speed of response to new inquiries
  • Number of appointments booked
  • Number of deposits collected
  • Consistency of follow-ups

Basic requirements

  • Must be proficient in speaking and writing English very clearly
  • Must have relevant work experience
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Must be available for video meetings with your camera on (when needed)

Technical requirements

  • Device: Reliable laptop or desktop computer.
  • Internet: High-speed connection (minimum 10 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Webcam for virtual meetings.
  • Workspace: Quiet, professional environment

Benefits

  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

Originally posted on Himalayas