Full description

It's fun to work in a company where people truly BELIEVE in what they're doing!

[Company] is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

WebRezPro, part of the [Company] organization, is a leading cloud-based Property Management System (PMS) serving the hospitality industry in more than 40 countries. We are seeking a motivated, customer-focused Product Support Specialist to join our growing team and deliver exceptional support to our clients.

About the Role

As a Product Support Specialist, you will be the first point of contact for customers, helping them successfully navigate our software through phone, email, and screen sharing support. You will play a key role in ensuring client satisfaction by resolving issues efficiently, documenting solutions clearly, and collaborating cross-functionally with internal teams. This is a full-time, work-from-home opportunity with long-term growth potential.

Note: This is a remote position, with a preference for candidates located in British Columbia or Alberta.

Schedule & Availability

  • Full-time position working four (4) 10-hour shifts per week.

  • Set schedule with the same days and hours each week for predictability and work-life balance.

  • Team operates seven (7) days a week from 8:00 a.m. to 9:00 p.m. MT, including statutory holidays.

  • Schedule may include weekends and holidays as part of regular rotation.

  • Participation in a Standby program is required to provide additional coverage when needed.

Primary Responsibilities

  • Support and guide clients using phone, email, and screen sharing.

  • Keep current on all features and functionality of WebRezPro software.

  • Document client interactions, issues, and resolutions accurately in Zendesk.

  • Work closely with Programming and Sales teams to ensure a positive client experience.

  • Take on additional tasks as priorities shift or business needs change.

  • Maintain the schedule needed to provide consistent client support.

Skills & Competencies

  • Familiarity with property management systems is highly preferred.

  • Strong critical‑thinking and problem‑solving skills.

  • General understanding of computer systems, hardware, and networking.

  • Previous technical support experience is strongly preferred.

  • Ability to prioritize tasks and manage multiple requests in a fast‑paced environment.

  • Thorough knowledge of computer software, hardware, and a variety of internet applications, networks, and operating systems.

  • Strong work ethic and the ability to work independently in a remote setting.

  • Offer consistently great customer service with commitment to excellence in everything we do while always doing what would be in the best interest of the customer.

  • Must have experience in support and/or customer relationship management.

  • Ability to understand the software products, including but not limited to Microsoft Office and Google Workspace.

Experience and Education

  • Experience in the hospitality or tourism industry is desired.

  • Comfortable working collaboratively as part of a fully remote team.

Minimum Qualifications

  • Three (3) years customer-facing experience, ideally supporting software applications

Salary range: CAD $38,784 – $48,480, based on experience and qualifications.

[Company] recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:

•  Medical

•  Extended Health and LTD plan

•  Dental
•  Vision
•  RRSP (with employer match)
•  Health Spending Account

•  Flexible paid time off

This posting is for an existing vacancy and will remain open until filled.

[Company] supports an inclusive workplace that values diversity of thought, experience, and background. [Company] is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

Originally posted on Himalayas